SAP hybris Cloud for Customer
SAP hybris Cloud for Customer newly defines your customer relationship. The SAP portfolio is a comprehensive CRM solution covering business processes in distribution, marketing and service. The focus is on the 360° customer view to provide relevant and personal contact. The comprehensive customer view forms the basis for illustrating complex distribution processes across all departments. By means of the hybris cloud for customer portfolio SAP additionally provides a close integration into existing SAP landscapes. The intuitive and personalized interface can be used to the optimum on any device.
The SAP hybris cloud for customer portfolio is divided into the followin components:
- SAP hybris cloud for sales: give your sales staff the information required for successful customer meetings and efficient action. Simplify your distribution by guiding customer contacts to success at any time and wherever you are by means of a fully mobile CRM solution.
- SAP hybris cloud for service: captivate your customers with consistent cross-channel service. Simplify customer overview for your helpdesk- and call centre employees so that they can solve problems more quickly. Moreover, the CRM solution offers a mobile field engineer component.
- SAP hybris cloud for social engagement: the CRM enables social monitoring and tracking on customer level. Enhance customer satisfaction by integrating social media to your service- and support channels. Interesting for marketing: react to postings on social platforms quickly and tailored to all statements about your brand. Have the CRM provide you with all the information at any time.