The open and highly flexible CRM platform by Sugar acts as central information source for distribution, marketing and customer service. SugarCRM provides the right tools supporting your employees in building extraordinary customer relationships ranging from automation of sales tasks and customer support, to provision of offer templates, to development of user specific CRM applications.
Moreover, SugarCRM enables to detect or retrace selling opportunities. What is more, the mobile SugarCRM app offers your sales representatives access to relevant data and contacts.
Internationally successful companies such as IBM, Sennheiser, HTC or Mitsubishi count on the CRM solution by Sugar.
Operations options are as flexible as the CRM system itself. SugarCRM can be run on-site (on company servers) or on-demand (cloud) in the Sugar data centres or the ones of any other cloud provider.
The CRM solution includes the following core functions:
- Complete CRM system: e-mail marketing, lead tracking, opportunity management, etc.
- Modern & innovative – Intuitive Sugar UX user interface, practical business card view
- To be used in a flexible way: open platform & numerous adjustment possibilities, diverse integration possibilities for third-party providers, both on-site & cloud operating is possible
- Social CRM: plug-ins for Facebook, Twitter, LinkedIn; tagging- & follow key customer function
- Optimized for mobile use: UX based on HTML5; Sugar mobile app for iOS & Android