Create an application that understands natural-language and responds to customers in human-like conversation –in multiple languages. Seamlessly connect to messaging channels, web environments and social networks to make scaling easy. Easily configure a workspace and develop your application to suit your needs. There's no limit to what you can do.
- User friendly interface
Tree view tooling makes it easy to program multi-turn dialog and provide response variations based on different conditions. Use folders to keep your dialog nodes organized as you scale and simply set context in the nodes.
- Simplifying dialog
Collect multiple pieces of information from a user in a single node. Validate if users provide needed information or add handlers for off topic queries. Even when a user changes the subject mid-conversation, Watson understands the new intent, and when to return where the user left off.
- Pre-built content
Browse from a catalog of already configured customer service and industry content packs to save time and start faster.
- Analytics and recommendations
Get insights into conversations and tailor your training of Watson. Understand how users are engaging and how Watson is performing.
- Data privacy
IBM is the only provider that allows you to choose whether your data will be used for improving models. So when you train your model, you can own and protect the insights you have generated.