point of origin - logo
25.07.2021: https://www.pointoforigin.at//en/Technology_Services/Our-Technologies-Tabelle/iTechnoId__38.htm

Microsoft

Microsoft

Dynamics 365 AI-based solution for customer service

Accelerate customer service transformation with AI

Discover the Dynamics 365 AI-based solution for customer service. Organizations can now create and deliver rich conversational support solutions across multiple channels and improve support team productivity thanks to intelligent customer-facing virtual assistants that support live agents and conversation management

  • What
    Virtual agents empower game-changing natural multi-turn conversations with in-dialog actions and a seamless handoff to support staff. Agent assistants provide support staff with smart recommendations.
  • Why
    Organizations need to provide consistent, high-quality customer service across channels of communication to drive brand loyalty. Built with our enterprise-grade AI platform, and years of expertise and research in AI, we’re helping organizations improve customer and employee satisfaction.
  • How
    This new type of AI solution for customer service will improve through continuous learning. Agent assistants empower support staff with relevant content, upsell recommendations, and helpful context, while our near real-time dashboard provides performance analytics, powerful visualizations, and optimization suggestions.

Microsoft

Dynamics 365 AI-based solution for customer service

Marketing Consulting & Consumer Intelligence GmbH
Contact

HEAD OFFICE WIEN

Himmelpfortgasse 19
1010 Wien
T +43 1 548 48 00 - 0
F +43 1 548 48 00 - 9

LAB WIEN

Goldschlagstraße 172
Stiege 6, 3. Stock
1140 Wien
T +43 699 14228240

OFFICE ZÜRICH

Rietstrasse 50
8702 Zollikon
T +41 43 499 61 44

OFFICE SAN FRANCISCO

44 Tehama St
San Francisco
CA 94105, USA
T +14157679278

Newsletter

Abonnieren Sie jetzt hier unseren Blog-Newsletter.

In order to provide you with the best possible service, this website uses cookies and external services (e.g. Google Maps) from third parties. By using this website, you agree. More Information

OK